The member support portal uses purpose-built tools aimed at improving efficiency over emailed requests, offering more accurate routing, tracking, and support solutions. There will be three choices to route you toward the most effective solution:
- Submit a Request — Browse the catalog to submit a specific request.
- Get help — Contact support to get help with a case or report a problem.
- Knowledge — Browse and search for articles, rate articles, or submit feedback.
New Request Items
From the “Submit a Request” option, members will be able to select from a range of request items, which aims to streamline the process by ensuring requests are routed more accurately. The catalog of request items includes the following:
- Membership Agreements
- Global Notification
- Name Change
- Security Administrator
- Company Merger
- TPA Consent
- TPA Agreement
